Orders, Collections and Cancellations

Placing an order

You can place an order at any time. If you place the order before our published opening time the earliest it will be available is 30 minutes after the opening time. Orders placed within 30 minutes of our published closing time will not be be available for collection until the next day.

Collections

The latest collection time you can request is 15 minutes before our published closing time. If you are late coming to collect your order we will hold it for you until closing time. Orders not collected will not be held over to the next day and will be cancelled. There will be no refunds for uncollected orders that have been cancelled.

Cancellations

You can cancel an order by emailing us at orders@thepassagehouse.com at least 60 minutes before your collection time. No refunds can be made for cancellations received within 60 minutes of your collection time.